Support Center
We're here to help with your SwapSol questions and concerns
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Common Issues & Solutions
Transaction Pending
Transactions typically complete within 30 minutes. Network congestion may cause delays.
Check your transaction status using your ID
Wrong Wallet Address
Incorrect wallet address entered? Don't worry, we can help.
Contact support immediately with your transaction ID
Rate Changed
Rates are locked for 20 minutes after starting a transaction.
After lock period, current market rates apply
Failed Transaction
If your transaction failed, first check the blockchain explorer.
Contact support with your transaction ID for help
Our support team typically responds within 24 hours. For urgent issues, please include "URGENT" in your subject line.